← All questionsGS4 · 2021 · Case Studies — Public Sector ·Case Studies — Public Sector
QUESTION 12
GS4
20 marks

Pawan, a State Government officer, is transferred to a new department under a senior officer reputed to be difficult and insensitive. The senior repeatedly belittles and humiliates him publicly despite no serious work shortcomings, causing loss of confidence, stress, deteriorating mental and physical health, and damage to family life.(a) What options are available to Pawan?(b) What approach should he adopt to restore peace and congeniality at office and home?(c) What would you suggest to both boss and subordinate?(d) What training would you suggest for officers at different levels?

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14 min
250 words
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What the examiner wants

Suggest: answer the exact PYQ as framed — “Pawan, a State Government officer, is transferred to a new department under a senior officer reputed to be difficult and insensitive. The senior repeatedly belittles and humiliates him publicly despite no serious work shortcomings, causing loss of confidence,…” Treat each scoring limb separately instead of writing a general note on Case Studies — Public Sector.

SuggestAnswer exactly what the question asks.

Demand-wise check

  1. 1Map the stakeholders, facts, competing obligations and the ethical/public-interest conflict embedded in the case≈65 words
  2. 2Answer each explicit sub-question in the case and compare feasible options using legality, consequences, rights, fairness and integrity≈65 words
  3. 3Choose and justify an implementable course of action, including safeguards, accountability and follow-through≈65 words

Open in about 30 words and close in about 30.

Answer plan

Key facts and stakeholdersEthical/legal issuesRealistic options with consequencesReasoned choiceImplementation safeguards and accountability

Where marks usually go

  • Writing generally about Case Studies — Public Sector without directly resolving: “Pawan, a State Government officer, is transferred to a new department under a senior officer reputed to be difficult and insensitive.”
  • Under-developing the second scoring limb: “The senior repeatedly belittles and humiliates him publicly despite no serious work shortcomings, causing loss of confidence, stress, deteriorating mental and physical health…”

Value addition

  • Stakeholder map + options-versus-values decision matrix
    → Draw it in the body, next to the point it supports.

Official source anchors

These are authoritative sources selected for this exact PYQ. Where a card is an official-domain anchor rather than a fact-level citation, verify the precise provision, definition or data point on the linked source before using it.